Reviews of Absolute Air Services, LLC
(Based on 46 rated reviews)
Product or service reviewed: Furnace serviced
I am so impressed! I called this morning to speak with a super friendly gal, Elizabeth, to let her know that our smoke detector went off when the heat went on, we’ve been having this issue for a few months - she apologized that they couldn’t come today but definitely the next business day, but as luck would have it she called back saying that they had received a cancellation and would come right now! We had several people come look at it... no one could figure it out. Until Kevin... he was so down to earth and wasn’t going to leave until he figured out our issue... after taking everything apart he found the problem which was twigs & debris in our chimney. He got out his vacuum and got rid of everything- something I’m sure he could have left for a chimney guy to tackle and then ran numerous safety checks. I am now comfortable having the heat on knowing my family will be safe. I’m so glad to have found a reliable company like absolute air services- they’ve got a customer for as long as we live in the area!!!
East Berlin, ct
Product or service reviewed: Absolute Air Services, LLC Winterization Service
Field Representative Corey performed to perfection. He explained the procedure and answered all questions. Rating: Five Stars
Product or service reviewed: Fall Maintenance
Kevin and Scott were both friendly, clean, polite and knowledgeable. We give them both 5 STARS!
Product or service reviewed: Mitsubishi Ductless
Very Pleased with Service!
Product or service reviewed: Mistubishi Ductless
Excellent Work from start to finish
Product or service reviewed: Mitsubishi
Courteous, timely and clean. Will be calling them for any future needs
Product or service reviewed: Ductless
Kept seeing their vans around so decided to give them a call. Everyone has been polite and professional 100%. Very satisfied with all aspects of Absolute Air Services!!!
Product or service reviewed: Oil Furnace & Heat Pump Systems Replacement
We were referred by our friend Tom-Great work! The guys were so nice and we appreciate everything you did for us!
Product or service reviewed: inspecting and cleaning Mitsubishi heat pumps
Corey (technician) was on time and most friendly. He asked all the right questions, located the units and went straight to work. He explained his processes completely. He also provided some helpful hints on cleaning and battery changes. After arranging this service call with Elizabeth in the office and experiencing Corey on the job I am feeling most comfortable.
Product or service reviewed: air conditioners
We are extremely happy with Absolute Air. When we decided to have air conditioning installed, they came to our house and gave us excellent suggestions and a very specific plan for what they could do, how they would do it, how long it would take, and what it would cost. They installed our units several years ago and did a wonderful job. Today Andrew came for normal preseason maintenance. and I was so impressed with him. He was thorough, friendly but completely focused on what he was doing. He was so quiet as he moved about, and in and out of the house. His work was clean. He was out in a downpour for quite a bit of time, and was very upbeat about it when I expressed my concern for him.This company and the employees we have worked with get a 10 star rating from us!
Product or service reviewed: Annual A/C Maintenance/Service:
Technician ANDREW C. prompt/on time for appointment, very cordial/friendly and highly skilled/professional !!!
Newington CT 06111
Product or service reviewed: Mitsubishi Ductless System
Nelson and Jason we're professional and clearly explained everything. Left everything indoor and outdoor neat and clean. I love the system it cooled off upstairs and downstairs in short period of time. Thanks to all.
Product or service reviewed: Quote to solve inadequate bathroom ventilation
Josh made my day! He came over to assess and provide a quote to correct inadequate bathroom ventilation. I was expecting an expensive quote (several thousand dollars) for a complicated fix. Josh took his time studying the situation and identified a problem with the current set-up. He clearly explained to me what needed to be done. After a $20 tool from Home Depot and about 15 minutes of work the problem is solved.
South Glastonbury, CT
Product or service reviewed: Ductless mini-split heating and cooling
I just wanted to contact you and thank you for everything that went into our ductless systems and making the drive out to our home several times to meet with my husband and me. Steve, you and your staff have been nothing but incredible to work with. Everyone on the phone has been incredibly courteous and kind. Your technicians Andrew and Nelson are amazing! They are so incredibly respectful! I believe they were at our home in total five days and they were always so polite and tidy. As a mom with little ones crawling and toys and chaos everywhere I want you to know how much I appreciate the covers on the shoes and the techs always laid down canvas dropcloth where they worked. Andrew and Nelson honestly were above and beyond. Our three boys grew to love Andrew and Nelson so much that every afternoon when the guys would leave my boys ran to the window to wave and blow kisses to them...And EVERY DAY Andrew and Nelson looked for them in the window and waved at my boys until they had pulled away! They were honestly so great to work with. They even asked when the baby napped to avoid drilling during his sleep time. You guys really are a top notch company and I want you to know, Steve, you and your employees are truly wonderful and made this a fantastic experience for us! Thank you for being so exceptional and for being everything a company should be - trustworthy and loyal to its customers! We are so grateful for your genuine interest in helping your customers receive the best care. I would recommend you over and over again and will do so in the future! Thank you again so so very much! You guys truly are the BEST!
Product or service reviewed: A/C service
Service Tech, Andrew C was punctual, courteous and respectful of our home. Knowledgeable young man. Completed service and explained what he was doing and why. This is the second time I used this company. Last winter they repaired our furnace after two other companies failed to do so. Highly recommend them.
Product or service reviewed: Service
Outstanding experience. Just had my ac/furnace serviced by Andrew C the Absolute Air Service tech. Andrew was prompt and very courteous. Well informed and answered all my questions and concerns. A job well done.
Product or service reviewed: AC/HP Maintenance
Excellent service from Absolute. Andrew C. just completed our spring maintenance service. Punctual, courteous and thorough.
Product or service reviewed: '2019 Spring Cleaning - A/C
Andrew C .did a commendable job today with servicing our burner and A/C units. He was very knowledgeable and informative about what he was doing along with specific instructions regarding the recommended required cleaning of our humidifier for the next Fall '2019 visit. Also, he showed us how to to monitor our downstairs zone for A/C & heating performance..
Product or service reviewed: Air Conditioning Unit Serviced
Andrew C.serviced our A/C unit today and was on time, courteous,asked if we had any concerns and questions,and efficient. Today's service call was typical of my dealings with Absolute Air Services,over the past 11 years.
Product or service reviewed: Ductless mini split installation
Chris J. (along with Nelson) did an outstanding job installing our mini split system. He is extremely courteous, accommodating and professional, and went out of his way to explain all aspects of the install and operation of the system. I couldn't recommend him more highly!
Product or service reviewed: Ductless mini split installation
Nelson (along with Chris J.) did an excellent job installing our mini split system. I was very impressed with Nelson's professionalism and courteous manner.
Product or service reviewed: Mitsubishi Ductless Unit
Recently had our unit serviced by Andrew C. He did an outstanding job and I was very pleased with his attention to detail. Outstanding Tech.
Product or service reviewed: Lenox air conditioning
Absolute Air was absolutely the best to deal with. From Steve & Bonnie to their whole team. They installed a whole house a/c system including duct work to 1st & 2nd floor. Work was impeccable. Install team (Josh, Rich, Nelson & Anthony) was very knowledgeable, clean & professional. So glad i went with this fabulous team.
Product or service reviewed: Ductless AC and Heat units
Wow! Truly can not say enough good about this company. From our design and consultation with Chuck, to the install and follow-up with Andrew and Nelson. This company was timely, competitively priced, professional, clean and courteous. Highly recommend and have no regrets! Would use them again in the future for any other house we buy. Fantastic company!
Product or service reviewed: heating
I am extremely impressed and thankful for this company. We woke up twice this winter with our furnace not working and our house extremely cold. We called them, they showed up and fixed our problem. Always extremely informative and honest. I recommend this company to everyone !!
Product or service reviewed: Mitsubishi Mini-split system
I wanted to also say to you that the new units are working great. We are very happy with the guys from your company that we worked with.
Chuck came out to give us a quote and he was very knowledgeable, friendly and respectful of our home and the pets running around. He developed a configuration that seemed to meet our needs without trying to sell us unnecessary items and he explained everything to us. When we sought other estimates, one contractor suggested a different configuration that seemed to make some sense. Trusting Chuck, we invited him back to consider the new configuration and he promptly came out and agreed it might be a better setup. He then adjusted his estimate accordingly. After we got our third estimate, we decided to go with Absolute.
On the day of the installation, Chuck was there to explain the installation to the two installers. Our house is unique in that it has double walls on two sides of the house. This presented a bit of a challenge to the installers because of the thickness of the walls that they would have to go through.
The installers, Josh and Anthony, came when they said they would come and worked steadily through the day. They too were very knowledgeable, friendly and respectful of our home and pets. It took four days to complete the installation but they did a nice job and cleaned up when they were finished.
Please share these comments with your team and we hope to recommend Absolute to anyone that needs any HVAC service. Thanks again.
Product or service reviewed: Gas Boiler water heater
The staff at Absolute Air Services were very kind and courteous, Josh & Andrew the technicians were very professional and did a great job. Sincerely Robert and Francesca Pelc of New Britian, CT
We have used the services of Absolute Air Services for many years now and never have been disappointed. Their service is excellent, very timely, reasonably priced and all their staff is very knowledgeable, friendly and professional. I highly recommend this company!
Product or service reviewed: Mitsubishi Split installed
Josh and Joe were fabulous, very competent and considerate. We had an excellent experience.
Product or service reviewed: Cooling and Furnace System
I cannot speak highly enough of Absolute Air Services in Middletown, CT. My central air died on me in the middle of the heatwave at the end of June- and considering I was a full-time telecommuter, I was desperate to find an experienced contractor to remedy my situation and NOT get taken for a ride. Understanding my situation (I was working in 90 degree temps and sleeping in 80 degree temps for days/nights on end), the Absolute Air Services team worked with me to get the necessary people out to my place to diagnose, quote, provide recommendations, expedited the necessary paperwork that my HOA required (I live in a condo complex which has their own approval process for major updates/contract work), order the equipment and then expedite my install. They moved things around in order to get me back up and working - which I cannot thank them enough!!!! Through my desperation, I STILL received fair pricing (I got 4 other quotes), timely service and quality work - which is rare these days, especially when one is desperate as I was. Every single person I dealt with treated me with courtesy, empathy and honesty, even as I suffered from heat & sweat-induced crankiness LOL!! Josh (diagnostics and install), Chris (sales/quotes), Alana and Christine (intake/administration), Rick (install manager), Dave/Brian/Steve (install experts); Bonnie (co-owner/administration) were all wonderful to work with. Absolute Air Services team is definitely a business worth trusting and doing business with!
Product or service reviewed: Mitsubishi,mini-split
Chuck Palmer was our salesman. He was very pleasant and honest about what size units we would need for our home. We own a large 112 year old Victorian and the units he quoted us cool our house perfectly. The units are whisper quiet you don't even realize they are on. We would also like to compliment the 2 young men who installed our units. Josh and Allen were VERY professional, clean and respectful while in our home. We highly recommended Absolute Air to anyone who is tired of using window air conditioners! Thank you!
Fred and Anita
New Britain, ct
Product or service reviewed: Replace water heater
Absolute Air provided superior customer service when our gas water heater stopped working and had to be replaced. Absolute was very responsive to our needs and did the work to remove and replace the water heater on a Sunday! We highly recommend Absolute. They are professional and did an excellent job in our home.
Product or service reviewed: AC Repair
We were facing a non-working AC on Sunday over a very hot holiday weekend with our little grandkids staying over. Called the emergency service hoping to get someone here on Monday. Steve, the owner, called us back within minutes of leaving a message saying he was not far from us and would be right over. He arrived when he said he would be here. Diagnosed the problem within seconds. Fortunately the fix wasn't major and we're back to a cool house. That is service!!!
Product or service reviewed: Heat/AC diagnostic and repair
After some condo renovating my father in his attempt to update the thermostat blew the transformer. Being the summertime, I contacted several other companies who never emailed/called back and I began to think I would spend the whole summer without air. Absolute Air within 24hrs returned my phone call and through a cancellation I got in the next day. The receptionist was personable and amazing! And Kevin was awesome! He was super fast, informative, and gave me great advice. I wasn't pressured into buying or replacing any parts of my ac/heat pump system but at the same time gave me his recommendations/advice which from past experiences being a woman I have had to deal with the opposite. Love this company and will remain a loyal customer for my future needs.
Product or service reviewed: New HVAC system
Absolute Air installed a new HVAC system and all new ductwork in the 1892 house that I'm renovating. Rick and his team designed a killer layout that's functional, efficient, and works with the layout of the house. I can't say enough about the entire Absolute Air team, from people in the office to the installation experts. They were all very professional and courteous.! Thank you for a job well done!
Product or service reviewed: Annual A/C Maintenance
Tech (Andrew) was On-Time, Courteous/Friendly to My Questions, and Knowledgeable.
Have had nothing but GREAT Service since becoming a Customer of this Company in 2014.
Product or service reviewed: air conditioner maintenance
Andrew Colloccio was friendly, courteous, and efficient in servicing our central air conditioning system today. He is an asset to your company.
Product or service reviewed: Replace Heat/Air Conditioning
We just had our heat/air conditioning replaced. Absolute Air Services has been great through the entire process, from providing estimates to installation. The technicians were professional and courteous. Bonnie made the rebate process so easy. Absolute Air also maintained our previous system, and we look forward to working with them in the future. We highly recommend Absolute Air.
Product or service reviewed: Air conditioning and heat maintenance
Absolute Air Services and their staff are there when you need them! Always courteous and helpful. The regularly scheduled maintenance for air conditioning and heat take the worry out of the change of seasons. Andrew Coloccio just complete our air conditioning maintenance - on time and with a smile. Thanks!
Old Saybrook, CT
Product or service reviewed: 2017 Spring AC Maintenance Service
We just had our annual Spring AC Maintenance done today by Josh from Absolute Air Services. As usual, he did a thorough and excellent job in checking everything, replacing the filter, etc. Josh adjusted our thermostats and gave us a demo on how to utilize the thermostat. Since our furnace and AC unit is 16 years old, he also spent some time providing us with information on some of the newer, efficient units should we need to replace what we have sometime in the future. Josh is always patient with us answering any and all questions we ask of him. We highly recommend Absolute Air Services!
Ron & Valerie Nagy
Product or service reviewed: Mitsubihi ductless cooling and heating system
I had a Mitsubishi Electric 4 port ductless cooling and heating system installed by Absolute Air Services after a number of months researching other companies who are certified by Mitsubishi to provide this service.
I was extremely pleased with Absolute Air Conditioning Services. The team that came out to install the system was very knowledgeable, professional, efficient and courteous. They had to make some adjustments to the original plan to insure the system would perform at its maximum efficiency. They did this on their own even though the electrical connections would be more extensive. After the installation, a team member (Allen) took his time and explained everything I needed to know about running the system and made sure I had no more questions that he could answer. The office team was easy to work with and very accommodating.
The system was also fairly priced. I would highly recommend Absolute Air Services for installing a Mitsubishi ductless cooling and heating system.
South Windsor, Ct
Product or service reviewed: New furnace
Absolute air service installed and serviced our furnace. They initially explained the process to us and on the day of the install, were fast and efficient. I would recommend to any home owner looking for reliable, thorough and reasonable company to work on their home.
Product or service reviewed: Mitsubishi unit
I had a Mitsubishi unit installed in my house about a year ago and it was the best decision I have ever made. The installer was very knowledgeable of the product. The installation was very quick and my unit was ready to use immediately the remote is very easy to use almost self explanatory if I have any questions absolute air is always willing to answer them I would recommend this product to anyone looking to heat or cool their house.
Product or service reviewed: Heating and Cooling System
We were completely satisfied with the level of professionalism and prompt service we received from Absolute Air Services. Their customer service has always been friendly and courteous. We have and will continue to recommend them to friends and family.
Ralph Triompo and Debra Triompo
Product or service reviewed: Service
Five words for the five stars:
A definite recommendation!
David de la Cruz
Product or service reviewed: Air Conditioner replacement
I was very happy with the service provided when we needed to update our 30 year old air conditioner. The salesperson worked hard for our business and did a tremendous amount of legwork to help us identify the right equipment for our special requirements. He stayed connected through the process and followed up to make sure we were 100% satisfied with the installation. The installation team was also first rate. I couldn't be happier with the services provided by Absolute Air Services and would call them first the next time I have a need for any heating or air conditioning equipment.